Mickey’s Cast Member Guidelines for Pin Trading
Guidelines when interacting with guests while wearing the Pin Trading Lanyard:
12 Disney pins should be maintained on the lanyard.
Under no exceptions should the following pins be displayed on the lanyard or traded:
Disney Service pins, Disney Trainer pins, Disney Partners in Excellence Award pins, Cast
Member Disney name tags, Disney language pins, Disney Cast Member commemorative Millennium
pins, or non-Disney pins.
The Cast Member will trade a pin from their lanyard for another different Disney pin from
the Guest (one for one trade).
Trades will be conducted "hand by hand." Cast Members may not remove a pin from
a Guest’s person or property, nor may a Guest remove a pin from the Cast Member’s
lanyard.
Trade one Disney pin at a time.
Cast Members trading Disney pins with a Guest should follow established Disney Guidelines
for Guest Service.
A Cast Member may not refuse to trade a Disney pin with a Guest for another Disney pin.
To enhance the Guest experience during a trade, the Cast Member should share any
"stories" about pins they have traded with the Guest.
Always hand the guest your pin with the back attached.
The Cast Member should be knowledgeable about pin trading and the retail Pin locations
across property, and share this with the Guests.
No monies or gifts will be exchanged for a Disney pin being traded.
If a Guest chooses to trade a pin with the Cast Member during a sales transaction, first
complete the sales transaction, close the cash register drawer and then proceed with the
trade.
Pins on the lanyard should not be used for Guest recovery.
Every Cast Member is responsible for having 12 Disney pins on their lanyard when it is
turned in at the end of their shift.
The Cast Members should wear the lanyard on the costume at all times with exception of a
safety concern.
Trading opportunities with the Guest begin the moment the Cast Member steps on stage.
Trading back stage is unacceptable.
During their shift, Cast Members are not allowed to trade with Cast Members wearing the
pin trading lanyard.
Contact a manager if there are any unusual concerns with your lanyard (broken pin, loss of
back, etc.)
Loss of any of the 12 Disney pins and/or the lanyard or violation of these guidelines
could be considered poor judgment or poor job performance and could result in disciplinary
action not excluding termination.
*All pins displayed on this website are licensed Disney pins,
or are trademarked by the Disney partner company featured on the pin. To the best of
our knowledge, all pins are acceptable trader pins in Disney's pintrading program.
